Herzruhe Refill – Return to your calm, naturally

Due to the nature of our herbal tea blends and for reasons of hygiene and quality assurance, we are unable to accept returns.

That said, your experience truly matters to us. If for any reason you’re not satisfied with your purchase, please don’t hesitate to get in touch. Let us know what didn’t feel right for you – and we’ll gladly offer a full refund.

We believe in trust, open-hearted exchange, and making things right – always.

To request a refund, simply write to us at info(at)fabiennewydler.com within 14 days of receiving your order, and we’ll take it from there.

All tea blends are carefully prepared, packaged with love, and shipped from Switzerland via Swiss Post.

📦 Shipping within Switzerland & Europe
Shipping costs are included in the product price for orders within Switzerland and the EU. Parcels are sent via Swiss Post Economy (2–7 working days depending on the destination).

🌿 Local Pickup (Grüningen, Zürcher Oberland)
If you're nearby and would like to pick up your order in person, you're warmly welcome to do so! Just choose the local pickup option at checkout (or reach out directly), and we’ll arrange a time that suits you.

✈️ International Orders (Outside Europe)
I would love to share my teas with the world, but international shipping costs (especially to the US and Asia) are currently quite high compared to the value of a single tea package. If you're still interested, please don’t hesitate to reach out — I'm happy to explore options with you personally.

🕊️ Processing Time
Orders are usually dispatched within 2–4 working days. If there’s ever a delay (e.g. during holidays or while restocking), I’ll let you know.

♻️ Sustainability Note
Your parcel will be packed with care using minimal, eco-conscious materials – good for you and gentle on the Earth.

Each tea blend is handcrafted in small batches with great care – using high-quality, thoughtfully sourced herbs, many of which are grown under controlled conditions or gathered with deep respect for the Earth.

What’s included:

• Carefully selected ingredients in therapeutic proportions

• A gentle animal-friendly recipe to share moments of calm with your beloved companion

• A calming mini-ritual for shared nervous system soothing

• Printed card included in your tea package

• Access to full downloadable version via link or QR code

• Sustainable packaging and shipping within Switzerland & Europe

• The time, presence, and intention I bring to blending and preparing each order

Each tea is more than just a herbal mixture — it’s a lovingly crafted companion for your moments of rest. Every blend is put together with healing in mind and infused with a quiet ritual of intention, so it carries the energy of softness, connection, and inner balance from the very beginning.

If you have any questions about pricing or ingredients, feel free to reach out. I’m always happy to share more.